Returns & Exchanges

At Mystery Pokemon, we want you to be completely satisfied with your trainer-inspired apparel. If your gear doesn't fit or meet your expectations, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the unworn, unwashed apparel back into its original packaging with all tags attached to ensure a smooth inspection process.

3

Ship It Back

Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing